FAQ — Frequently Asked Questions

1. What types of products do you offer?

We specialize in stylish and functional makeup bags, cosmetic pouches, and travel organizers designed for beauty lovers and everyday use.

2. How long does order processing take?

Orders are processed within 1–2 business days. Once shipped, you will receive a confirmation email with your tracking number.

3. What are your U.S. shipping times?

Estimated delivery times:

• Standard Shipping: 3–6 business days

• Expedited Shipping: 2–3 business days

• Priority Shipping: 1–2 business days

Shipping times may vary based on carrier conditions or peak seasons.

4. Do you offer free shipping?

Yes. We provide free standard shipping on qualifying U.S. orders that meet the minimum requirement displayed at checkout.

5. Do you ship internationally?

Currently, we ship only within the United States. International shipping will be available in the future.

6. How can I track my order?

After your order is shipped, you will receive an email containing your tracking number. You can use this number at any time to check the status of your shipment.

7. Can I change or cancel my order?

If you need to modify or cancel an order, please contact us within 12 hours of purchase.
Once the order has been processed or shipped, we are unable to make changes.

8. What if my package is lost, stolen, or damaged?

If your package is lost or arrives damaged, please contact the carrier directly to file a claim.
You may also reach out to us at support@bagjunkiebeauty.com for assistance.

9. What is your return policy?

We accept returns within 30 days of delivery for unused, unopened, and undamaged products. Items must be in original packaging.
For hygiene reasons, used cosmetic bags cannot be returned.

10. How do I start a return or exchange?

Please contact our support team at support@bagjunkiebeauty.com with your order number and details. We will guide you through the process.

11. Are your bags easy to clean?

Yes! Our bags are made with high-quality materials that are durable and easy to wipe clean, making them ideal for everyday use.

12. Do you offer gift packaging?

At the moment, we do not offer gift packaging, but we plan to introduce this option in the near future.

13. How can I contact customer support?

You can reach our customer service team by emailing support@bagjunkiebeauty.com.
We typically reply within 24 hours on business days.